Refund policy
At EverWell, we want you to love your purchase and enjoy a great shopping experience. If for any reason you are not completely satisfied with your order, we’re here to help.
Returns
Our returns policy allows you to request a return within 7 days of receiving your order. Items must be unused, in their original condition, and returned in their original packaging. Products that have been assembled, installed, altered, or used are not eligible for return. Delivery charges are non-refundable, and return shipping costs may be deducted from your refund where applicable.
Returns Within 30 Days
We also accept returns for up to 30 days from the date of delivery. Returned items must remain unused, in their original packaging, and in a resalable condition. A handling fee may apply to returns made after the initial 30-day period, and return shipping costs will be deducted from the refund where applicable.
Excluded Items
Custom-made, personalised, clearance, and final sale items are not eligible for return unless they arrive damaged or defective. For hygiene reasons, certain personal care products may also not be eligible for return once opened.
Damaged or Incorrect Items
Every order is carefully inspected and packed before it is dispatched. If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing our customer support team. Please include your order number along with clear photographs of the item and its packaging. Claims submitted after 48 hours may not qualify for a replacement or refund.
Out of Stock Items
Although we make every effort to keep our inventory up to date, stock availability may occasionally change. If an item you have ordered is unavailable, we will contact you as soon as possible to provide an estimated restock date, recommend a suitable alternative, or process a full refund should you prefer not to wait.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request. If approved, your refund will be processed to your original payment method. Please note that credit and debit card refunds may take 1–10 business days to appear in your account, depending on your bank or payment provider.
Contact Us
If you have any questions regarding these policies, please contact us at support@everwellco.co.za.
