Shipping policy

At EverWell, we aim to make your order experience as smooth and convenient as possible.

Order Processing

Orders are processed once payment has been successfully received. Please allow 1–3 business days for your order to be processed and prepared for shipment.

Shipping & Delivery

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery time: 7–15 business days.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside of our control, such as courier delays, public holidays, customs processing or unforeseen shipping disruptions.

Shipping Costs

Any applicable shipping fees will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive tracking information where tracking is available. Please allow some time for tracking information to update after your order has been dispatched.

Incorrect Delivery Information

Please make sure your delivery address and contact details are correct before placing your order.

EverWell is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can assist you in locating your order.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photographs of the item. We will review the issue and assist you with the appropriate solution.

Customs & Import Charges

For certain orders, additional customs duties, taxes or import charges may apply. Any such charges are the responsibility of the customer where applicable.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

EverWell
Email: support@everwellco.co.za.